Cancellation & Modification Policy

An order can change only before it reaches the printer. Here is what you can adjust, how long you have and what to send us.

Order Modifications

You may ask for changes within 6 hours of placing your order, provided it has not yet gone into production.

What You Can Adjust

• The size, color or garment style on any line of the order
• Swapping one design for another of the same product type and price
• The shipping address, before a label is created

Important Conditions

• Changes are confirmed only when we reply by email; a request on its own does not hold the order.
• If the new choice costs more, we will send you a payment link for the difference. If it costs less, we refund the difference to your original payment method.
• After printing begins, the order can no longer be edited.

Order Cancellations

A cancellation inside the 6-hour window, before production starts, returns everything you paid, shipping included, within 5–10 business days. Printed pieces cannot be canceled, though the refund rules still cover anything that turns up damaged, faulty or wrong.

Why Changes Are Limited

We do not hold finished stock. Your order moves into the print queue soon after checkout, and once ink is on fabric the piece belongs to your order alone. The short window keeps production fast for everyone while still giving you time to catch a mistake.

Sending a Request

1. Email [email protected]; start the subject with “Change request” or “Cancel request” followed by the order number.
2. Explain exactly what should change, or confirm that you want the whole order canceled.
3. Wait for our written confirmation, which normally arrives within one business day.

Contact Information

Last updated: November 5, 2026