Return & Refunds Policy

Because nothing here exists until it is ordered, our returns rules focus on problems rather than change-of-mind swaps. Here is what we fix and how to ask.

1. Changes Before Printing

Within 6 hours of checkout, and only while the order has not been sent to print, you can change it or cancel it for a full refund. The cancellation page walks through the rules.

2. The Report Window

Problems can be reported for 30 days, starting on the day the carrier marks your parcel as delivered. If a parcel never shows up, start counting once the last date in its estimate has passed.

3. What We Replace or Refund

  • Items damaged during shipping
  • Printing defects such as smudging, peeling, missing areas or a crooked placement well beyond normal tolerance
  • The wrong product, design, size or color compared with your order confirmation
  • Parcels that the carrier confirms as lost, or that show no movement for an extended period after the estimate

Any of these entitles you to a reprint at our expense or your money back for that item, with its part of the shipping cost included. The choice is yours.

4. What Falls Outside This Policy

  • Returns because you changed your mind, including a size picked without the size chart
  • Pieces that have been worn, laundered or altered in any way
  • Small differences between the on-screen mockup and the printed piece in color or placement
  • Delays caused by customs, a wrong address entered at checkout, or a parcel refused at delivery
  • Claims sent after the report window has closed

5. Refund Timeline

Once we approve a refund, the money heads back to whichever card or PayPal login you checked out with, within 5–10 business days. Banks sometimes add a day or two before it shows. A replacement follows the same production and delivery schedule as any new order.

6. How to Request Help

  1. Email [email protected] and put the order number in the subject line.
  2. Tell us what went wrong and add sharp photos showing the piece, its label and the parcel it came in.
  3. We reply within one business day and make a decision within 2–3 business days.

Keep the item at home until we reply. Most of the time you may keep or donate the faulty piece, and on the rare occasion we need it back, a prepaid label is provided free.

Support

Claim questions are handled at [email protected] during Weekdays, 9:30 AM to 5:30 PM Central Time.

Last updated: November 5, 2026